Multi-site Commercial Cleaning Australia & New Zealand
Managing multi-site commercial cleaning across demands more than a list of regional vendors. It requires a national partner with the systems, scale, and accountability to deliver consistent results at every location. SCS Group provides multi-site commercial cleaning services across Australia and New Zealand, servicing 1,950+ locations with a team of 3,300+ service personnel.
As a 100% Australian-owned and triple ISO-certified provider, SCS partners with procurement teams, facilities managers, and tender managers to design tailored cleaning solutions that meet the unique operational requirements of each site, while maintaining the consistency, transparent reporting, and single-point accountability required across national contracts.
The multi-site commercial cleaning challenge and SCS Group approach
Procurement teams managing cleaning across multiple sites face a persistent challenge: how to achieve consistent quality, compliance, and reporting when every location has different operating hours, facility types, foot traffic patterns, and regulatory requirements. The traditional approach engaging separate regional cleaning providers creates vendor management complexity, inconsistent standards, and accountability gaps that increase total cost of ownership.
Every SCS Group customer has a dedicated account manager. It’s their sole responsibility to ensure all of your cleaning and maintenance needs are met. Here at SCS Group, we value building long-term relationships with our clients.
We utilise a combination of relationships, reporting and technology to provide a completely transparent and compliant customer-centric cleaning service that can be relied upon. Our account managers create genuine, two-way, open communication.
When you work with us, we respect and appreciate your decision to engage with SCS Group, and as a result, we’re committed to providing excellent professional commercial cleaning services. Our team of highly experienced cleaners are here to ensure you have clean and hygienic commercial spaces.
At SCS Group, we leverage technology to make cleaning and maintenance easy for our customers. When you work with us, you have full access to our digital portal. Here, you’ll have access to a live account dashboard with real-time tracking and reporting. From our portal, you will be able to find all your contract and site information, process service requests, manage online billing, and verify time and attendance.
In addition to our customer portal, we also use state-of-the-art equipment, including i-mop driverless scrubbers, as well as electrostatic sanitising & autonomous UV-C disinfecting.
SCS Group has 3000 staff members providing integrated commercial cleaning services across Australia. In addition to our dedicated account management and support team, our experienced cleaners are here to support your business and take genuine pride in ensuring your business always presents at its best.
We invest in our processes and our people. We ensure all staff receive ongoing training tailored to the needs of our clients. We also have a continuous quality improvement framework that is underpinned by our triple ISO accreditations for QMS ISO, EMS ISO and OH&S ISO.
SCS Group eliminates this complexity. Our footprint covers every Australian capital city and New Zealand, supported by a codesigned scope of work methodology that tailors cleaning protocols to each site while maintaining uniform quality standards, KPIs, and SLAs across your entire portfolio. Every client is assigned a dedicated account manager who serves as a single point of contact for all sites coordinating service delivery, managing escalations, and conducting regular performance reviews.
Technology and reporting
Visibility is the foundation of effective multi-site cleaning management. SCS Group’s Smart Connect digital portal gives procurement and facilities teams real-time oversight across every location. The platform provides a live account dashboard with GPS-validated time and attendance tracking, digital service verification, automated quality reporting, contract and site information management, service request processing, and consolidated online billing. This means your team can verify that scheduled cleanings occurred, track KPI performance against SLAs, manage service requests, and review billing all from a single platform, across all sites.
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SCS Group invests in advanced cleaning technologies including robotic equipment, i-mop scrubbers, electrostatic sanitisation systems and stabilised aqueous ozone cleaning solutions that improve efficiency, reduce chemical usage and support better hygiene outcomes.
Compliance and certifications
For procurement teams, compliance is non-negotiable. SCS Group holds triple ISO accreditation including ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems), and ISO 45001 (Occupational Health and Safety Management Systems) underpinning every aspect of our service delivery. Our compliance framework extends beyond ISO to include SEDEX/SMETA ethical supply chain certification, CM3 compliance verification, and full adherence to the Cleaning Services Award (MA000022) and Modern Slavery Act 2018.
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All SCS Group cleaning personnel operate under our established workforce management and compliance framework, ensuring wage compliance, consistent training standards, and accountability across every level. Our continuous quality improvement framework includes structured site audits, performance benchmarking, and quarterly business reviews to ensure your cleaning program meets contracted standards and continues to evolve with your operational requirements.
Sustainability and ESG
Environmental, social and governance requirements are now embedded in most cleaning tenders. SCS Group’s ISO 14001-certified environmental management system ensures our cleaning operations actively contribute to your sustainability targets. We implement eco-friendly cleaning standards using biodegradable, non-toxic products aligned with NABERS and Green Star building certification requirements.
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Our ESG reporting capability provides the data your organisation needs for corporate sustainability disclosures, including chemical usage tracking, waste minimisation metrics, and environmental impact documentation. As a 100% Australian-owned company, SCS is also committed to social responsibility through our Indigenous partnership programme (SCS Indigenous) and community initiatives that support modern social procurement and ESG objectives.
Proven track record and transition capability
SCS Group currently services 975,000 square metres daily across 1,950+ locations for some of Australia’s most recognised brands including MECCA, Fitness and Leisure Group (FLG), Australian Leisure and Hospitality Group (ALH Group) and Australian Venue Co. (AVC).
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Our 98.5% client retention rate reflects the consistency, responsiveness, and accountability that procurement teams expect from a national cleaning partner. When transitioning from an incumbent provider, our structured transition and mobilisation process ensures seamless handover with detailed site assessments, staff recruitment and training, systems integration, and a 30-60-90 day implementation plan. We work with your procurement team to define KPIs, establish SLA frameworks, and configure reporting dashboards before day one of service supporting a smooth transition with minimal operational disruption.
Multisite commercial cleaning services across a wide range of industries
SCS Group delivers commercial cleaning services across Australia and New Zealand, supporting organisations across a wide range of industries. We provide specialised cleaning services including healthcare cleaning, hospitality cleaning, education cleaning and more, tailored to the specific requirements of each sector.
Aged care cleaning
Find out more about our aged care cleaning services
Commercial cleaning
Find out more about our commercial cleaning services
Stadium, complexes & event cleaning
Find out more about our Stadium, complexes & event cleaning services
Health & fitness cleaning
Find out more about our health & fitness cleaning services
Government & council cleaning
Find out more about our government & council cleaning services
Medical cleaning
Find out more about our medical cleaning services
House keeping & accom cleaning
Find out more about our House keeping & accom cleaning services
Hospitality & restaurant cleaning
Find out more about our hospitality & restaurant cleaning
Industrial cleaning
Find out more about our industrial cleaning services
Transport & logistic cleaning
Find out more about our transport & logistic cleaning services
Retail cleaning
Find out more about our retail cleaning services
Education, school & child care cleaning
Find out more about our education, school & child care cleaning services
Purpose-driven commercial cleaning in Australia and New Zealand
Our commercial cleaning services support meaningful social impact across Canberra and the ACT through local partnerships, employment pathways and community initiatives. See how we deliver outcomes beyond cleaning for our clients and communities.
We’ve hit a strike with tenpin bowling Australia
The Tenpin Bowling Australia and its outstanding community programs are proud partners of SCS Group. We think that sports have the ability to strengthen a sense of community, and we hope that this relationship will help us spread that belief throughout the country. It is an honor to sponsor initiatives like Bowl Patrol, which provide inclusive opportunities for all Australians while also introducing the younger generation to the joys of bowling.
SCS Group proudly supports our veterans with Melbourne legacy
We are focused on making a positive impact within the community, and we are proud to support the incredible work that Melbourne Legacy does to honor and support the families of our veterans.
Supporting disability sport and community inclusion
SCS Group is proud to support this annual sporting event, helping to promote disability sport across Victoria and create more inclusive opportunities within the community. Through our involvement, we aim to contribute to initiatives that make a positive and lasting impact for participants and the wider community.
Commercial cleaning services across Australia and New Zealand
SCS Group delivers commercial cleaning services across major cities in Australia and New Zealand. Select your location to explore our local capabilities and service coverage.
Frequently asked questions
Ready to simplify your multi-site cleaning? Contact our National Accounts team to request a tailored proposal, download our capability statement, or invite SCS Group to participate in your tender or RFP process.
How does SCS Group ensure consistent cleaning quality across multiple sites?
SCS Group ensures consistent cleaning quality across multiple sites through standardised cleaning procedures, dedicated contract oversight, regular site audits, and real-time reporting through our SCS Group Smart Connect portal.
Each client is supported by a dedicated Account Manager, with Operations Managers and site supervisors overseeing day-to-day service delivery. Site-specific cleaning schedules are aligned with company-wide standards, while routine inspections, KPI tracking, and regular review meetings help maintain quality, consistency, and accountability across every location.
What certifications and compliance standards do SCS Group hold?
SCS Group holds triple ISO certification: ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety). We are also SEDEX/SMETA certified for ethical supply chain practices, CM3, and recognised as a Great Place to Work in 2024/25, 2025/26 and 2026/27.
All personnel delivering services under SCS contracts are managed in accordance with the Cleaning Services Award (MA000022), and we maintain full compliance with the Modern Slavery Act 2018, supported by established workforce management, compliance, and ethical procurement practices.
Does SCS Group provide cleaning services in both Australia and New Zealand?
Yes. SCS Group delivers cleaning services across Australia and New Zealand, including all Australian capital cities and regional areas.
Our footprint allows us to manage multi-site contracts under a single agreement, supported by consolidated reporting, consistent service standards, unified SLAs, and dedicated account management across the full portfolio, regardless of the number or location of sites.
What technology does SCS Group use for reporting and quality assurance?
Our Smart Connect digital portal provides clients with a live account dashboard featuring real-time service tracking, GPS-validated time and attendance verification, automated quality reporting, service request management, contract and site information, and consolidated online billing. The platform gives procurement and facilities teams full visibility across all sites from a single login, with data-driven performance reports generated automatically against contracted KPIs and SLAs.
How does SCS Group handle the transition from an incumbent cleaning provider?
SCS follows a structured mobilisation process designed to ensure a smooth transition with minimal disruption to site operations. This includes detailed site assessments, workforce planning and training aligned to site requirements, Smart Connect portal setup, stakeholder communication, and a phased 30–60–90 day implementation plan with clear milestones.
We work closely with your team prior to commencement to confirm service requirements, establish KPIs and SLAs, and finalise reporting frameworks, ensuring a seamless transition and consistent service delivery from day one.
What sustainability and ESG initiatives do SCS Group offer?
An ISO 14001-certified Environmental Management System underpins our approach to sustainable cleaning and responsible service delivery. Environmentally preferable and biodegradable products are prioritised where suitable, supporting NABERS and Green Star building requirements while helping reduce environmental impact.
ESG reporting capabilities provide clients with visibility across key sustainability measures, including chemical usage, waste minimisation, and environmental performance. As a 100% Australian-owned business, SCS also supports social procurement outcomes through active Indigenous partnerships, community engagement initiatives, and employment pathways that deliver measurable social value alongside service outcomes.
Can SCS Group support our organisation's tender or RFP process for cleaning services?
Yes. With extensive experience delivering successful tenders and RFPs for complex multi-site cleaning contracts across corporate, retail, healthcare, education and government sectors throughout Australia and New Zealand, our dedicated Tender Team understands what’s required to support a smooth procurement process.
We prepare tailored submissions aligned to your evaluation criteria, including transparent pricing, compliance documentation, service methodologies, mobilisation plans and references from comparable contracts, giving you confidence in both the proposal and the delivery capability behind it.
Request a multi-site commercial cleaning proposal or invite us to participate in your upcoming tendor process
Ready to simplify your multi-site cleaning? Contact our National Accounts team to request a tailored proposal, download our capability statement, or invite SCS Group to participate in your tender or RFP process.