Aged care cleaning services
SCS Group aged care cleaning is all about providing a clean, hygienic and inviting environment for all those who visit the facility, with our focus on respecting and creating happy residents.
Our qualified team is experienced with cleaning smaller residential 10-15 bed assisted living facilities right through to large 200-bed lifestyle villages. From our varied experience, we understand the common needs of aged care facilities, such as laundry, resident rooms, common areas, cleaning and general sanitation. In addition to this, we know the vital role that hygiene and cleanliness play in keeping each facility’s residents safe and healthy.
All of our products meet Australian standards in hygiene and certifications. For us, aged care cleaning is more than just cleaning; we’re creating a clean and sanitised space to ensure residents’ safety and well-being.
What to expect from our aged care cleaning services
SCS Group delivers aged care cleaning services focused on hygiene, safety and resident wellbeing. Our experienced teams follow structured processes and consistent standards to support infection control, compliance and quality outcomes across every facility.
SCS Group has been a part of the Australian cleaning industry for 15 years, with 25 years of shared experience between owners. We’ve seen and met the needs of a range of clients, from commercial office cleaners to mid-size office cleaners. Throughout our journey in the cleaning landscape, we’ve worked with our clients to tailor bespoke cleaning solutions for well-known brands like Melbourne Legacy Australia, IOOF, and Zone Bowling.
Our team has created a formula of products that work, and our customers love. Meeting several standards, such as the Cleaning Accountability Framework (CAF), throughout the years, we’ve streamlined our processes to ensure efficient practice and effective time management. In alignment with this, we prioritise regular training for our staff to ensure our practices are held to a high standard. Our business is triple ISO accredited, including:
- ISO 45001:2018 Occupational Health & Safety
- ISO 9001:2015 Quality Management
- ISOL 14001:2015 Environmental Management System
Technology supporting Aged care cleaning
It’s our priority to provide streamlined, effective communication with our customers. We’re here to provide Aged care cleaning services, and our solutions answer your unique cleaning challenges. Using the latest technological innovations, our team works alongside you to codesign a scope of work that addresses your challenges and concerns.
Our approach to aged care cleaning and service delivery
We understand the demands of aged care environments, where hygiene, safety and consistency directly impact resident wellbeing and compliance. SCS Group delivers aged care cleaning services supported by structured processes, trained teams and consistent standards across resident rooms, common areas and clinical spaces.
With over 17 years’ experience in healthcare and aged care cleaning, we provide a dedicated account manager as your single point of contact, ensuring clear communication, responsive service and alignment with your facility’s daily operations.
The smarter approach to aged care cleaning
With our unique client portal, you have instant access to a dedicated account manager, along with real-time tracking and reporting to streamline communications. At SCS Group, we’ve leveraged technology and have implemented a platform that best allows our clients to communicate with us and our team. Our investment in technology gives us the opportunity to ensure transparency, accountability and consistency within our services. We work with you to sign off on a quality audit, demonstrating our commitment to deliver the aged cleaning services residents deserve. Along with this, we invest in our products and our people. SCS Group ensures that each cleaner is fully trained and equipped with innovative equipment such as i-mop technology and driverless scrubbers. From our consistent investment back into the business, we’ve achieved a customer retention rate of 98.5%. Our unique approach allows us to create long-lasting relationships with our customers and provide them with the exact, reliable services they need. Ensuring passing accreditation is more of a formality rather than a stressful process.
Download our innovation & technology brochure here
Ad hoc and periodical commercial cleaning services
In addition to our core commercial cleaning and integrated facilities services, SCS Group delivers a range of ad hoc and periodical services including window cleaning, floor stripping and sealing, deep cleaning, steam cleaning, scrubbing, consumables supply and builders cleans.
Window cleaning
Our windows cleaning services as customizable to meet your specific needs, whether you need a one-time cleaning or regular window cleaning services.
Strip and sealing
Our strip and sealing service goes above and beyond. We use a multi-purpose process that includes stripping away old layers of sealant, cleaning the floor thoroughly, an then applying a fresh layer of sealant.
Impact / deep cleaning
Our deep cleaning services are designed to remove dirt, grime, and other contaminants, leaving your business looking and feeling like new.
Steam cleaning
Steam cleaning services for carpets, upholstery, tile and grout, and other hard surfaces.
Scrubbing
We offer scrubbing services for floors, walls, and other hard surfaces to provide prompt deep cleaning solutions.
Builders cleaning
We understand that construction sites can get messy and cluttered. Our builders cleaning services are designed to remove debris, dust, and other contaminants, leaving your construction site ready for its next phase.
General cleaning
We understand that every business has different cleaning needs. Our General cleaning services are designed to keep your business clean and is tailored to your specific requirements.
Consumable cleaning supplies
We offer a wide range of cleaning supplies to meet all your cleaning needs.
Trusted by leading brands for Aged care cleaning services
Many recognised organisations trust SCS Group to deliver reliable commercial cleaning services, supported by consistent standards, experienced teams and responsive service delivery.
Aged care cleaning services across Australia and New Zealand
SCS Group delivers aged care cleaning services across major cities in Australia and New Zealand. Select your location to explore our local capabilities and service coverage.
Aged care cleaning services capability statement
Download our aged care cleaning capability statement to learn more about our services, approach and experience across aged care environments.
SCS Group sponsors good causes in Australia
We’ve hit a strike with tenpin bowling Australia
The Tenpin Bowling Australia and its outstanding community programs are proud partners of SCS Group. We think that sports have the ability to strengthen a sense of community, and we hope that this relationship will help us spread that belief throughout the country. It is an honor to sponsor initiatives like Bowl Patrol, which provide inclusive opportunities for all Australians while also introducing the younger generation to the joys of bowling.
SCS Group proudly supports our veterans with Melbourne legacy
We are focused on making a positive impact within the community, and we are proud to support the incredible work that Melbourne Legacy does to honor and support the families of our veterans.
SCS Group creates positive impact with Disability Sport & Recreation in Victoria
SCS Group was able to take part in and sponsor this yearly sporting event, which opened up new avenues for promoting disability sports in Victoria and having a beneficial impact on our community.
Frequently asked questions
Looking for general information about our aged care cleaning services? SCS Group is here to help.
Is Aged Care Cleaning the same as My Aged Care Home Care Package?
No, these are two very different services. Aged Care Facility Cleaning is a large-scale, commercial contract service designed to clean and disinfect an entire facility (the building itself, including resident rooms, communal areas, and clinical spaces). The focus is on stringent infection control and compliance. The cleaning provided under an individual’s My Aged Care Home Care Package is a domestic service for a person’s private home, intended to help them with routine chores like laundry or light tidying so they can live independently. SCS Group strictly provides the commercial service for the facility’s management, not the individual domestic help.
What is the main difference between general cleaning and deep cleaning in an aged care setting?
General cleaning is the routine work done daily, such as disinfecting high-touch surfaces, cleaning bathrooms, and tidying common areas to maintain everyday hygiene. Deep cleaning (or periodic cleaning) is a much more intensive, scheduled service that addresses areas missed by daily routines, such as high-level dusting, scrubbing and disinfecting walls and ceilings, and thoroughly sanitizing all air vents and light fixtures. This is vital for removing hidden grime and pathogens. For instance, SCS Group schedules these deep cleans using advanced equipment like steam cleaners and specialised floor machines to ensure the integrity and longevity of the facility’s environment.
What exactly is Aged Care Cleaning, and how is it different from cleaning a regular office?
Aged Care Cleaning is a highly specialised service that combines routine tidiness with rigorous health and safety requirements for vulnerable residents. Unlike cleaning a regular office, it prioritises infection control (sanitising clinical and high-touch areas), resident dignity (working non-disruptively in personal living spaces), and regulatory compliance. It is a continuous health service, not just a maintenance service. SCS Group understands this distinction completely, applying our extensive experience in both commercial and health care environments to provide a service that prioritises resident well-being above all else.
How do cleaning services help a facility pass regulatory and quality standards?
A compliant service will provide full transparency and documentation. This means maintaining detailed, auditable records of all cleaning and disinfection tasks completed, especially in high-risk areas. Cleaning protocols should be specifically designed to align with and support your national Aged Care Quality Standards. With a dedicated account management system and real-time reporting, like the one offered by SCS Group, you gain the necessary accountability and evidence required to confidently meet quality and accreditation requirements.
What are the most important things a cleaning service must do for infection control?
The most important role of a cleaning service in an aged care facility is preventing the spread of infection. This is achieved by strictly following a two-step process: first, thoroughly cleaning to remove dirt, and second, applying hospital-grade disinfectants to kill germs. All staff must be extensively trained in hygiene protocols, correct use of Personal Protective Equipment (PPE), and using separate, colour-coded equipment for different areas (like kitchens vs. bathrooms) to eliminate cross-contamination risks.
How do cleaning companies ensure their staff are safe and respectful around vulnerable residents?
Professional cleaning companies must prioritize the safety and dignity of residents. This starts by ensuring all staff undergo thorough police checks and background vetting before stepping on site. Furthermore, cleaners must be trained to work with minimal disruption, understand the needs of residents with different mobility or cognitive issues, and always treat the environment as the resident’s home. SCS Group ensures this by hiring and training highly compassionate staff, and coordinating cleaning times closely with facility management.
What specific services are included in cleaning an Aged Care Facility?
Cleaning for an aged care facility is more complex than regular commercial cleaning. It includes all routine daily tasks (resident rooms, common lounges, dining areas, bathrooms, and kitchens) but also requires specialized services. These services often include deep sanitization of high-risk areas, professional floor care (stripping, sealing, and polishing), and thorough deep cleaning of carpets and upholstery to maintain a comfortable and hygienic environment. SCS Group’s approach is to co-design a plan that ensures a consistently clean, hygienic, and comfortable environment for all residents, staff, and visitors.
How do commercial cleaning companies generally structure their account management to support client relationships?
Commercial cleaning companies often assign a dedicated point of contact to each client to ensure clear communication and efficient issue resolution. This account manager typically is the primary contact for all inquiries and will conduct regular site visits. At SCS Group in Australia, all client sites, regardless of size, are allocated a dedicated Customer Service Manager as their primary point of contact. This manager is your 24/7 go-to person for any and all queries and will visit your site at a mutually agreed-upon frequency.
How do commercial cleaners report monthly on their services?
Cleaning companies often provide reports tailored to client needs, sometimes online. SCS Group offers customisable monthly reporting, including weekly informal checks and detailed monthly audits, available live in your client portal.
What training and support is typically provided to cleaners at commercial cleaning companies?
Cleaning companies usually give their workers basic training on how to do the job and what’s expected. At SCS Group, all our staff go through a mandatory training course where they have to show they can do the cleaning tasks and also understand the rules in writing.
Aged care cleaning client testimonials
Hear what our clients say about our aged care cleaning services and the results we deliver across their workplaces.
Request an aged care cleaning proposal
Complete the form below and our team will prepare a tailored cleaning proposal based on your site, requirements and service scope.