Retail cleaning services
With 17 years of experience, we have established ourselves as ONE of the most trusted retail cleaning services in Australia. Our knowledge of a variety of retail spaces allows US to understand and meet the cleaning needs of the fast-paced retail sector. We prioritise attention to detail when it comes to cleaning retail spaces to enhance the experience of retail customers.
What to expect from our retail cleaning services
SCS Group delivers retail cleaning services focused on presentation, hygiene and customer experience. Our experienced teams support a wide range of retail environments, from individual stores to large shopping centres, with consistent standards and structured service delivery across shop floors, amenities and shared spaces.
At SCS Group, we are proud to have served more than 350 retail sites across the nation. By working closely with each client, we have developed a deep understanding of the distinct needs of various retail establishments.
We specialise in developing customised cleaning plans for each client. Whether it’s shopping centre cleaning or small store cleaning, our team of trained retail cleaners are equipped to handle all kinds of retail environments. Our extensive client list features some of Australia’s biggest retailers like Dan Murphy’s, Harvey Norman, and Bounce Inc.
Dedicated to establishing enduring relationships with our clients, we emphasise the importance of great communication and transparency. We want to stand out as a leading cleaning business by offering our clients unprecedented access to our team to help deliver desired outcomes.
From day one, we assign an account manager to each client. Their role is to ensure that inquiries are addressed and cleaning plans are implemented properly. Furthermore, our clients have 24/7 access to customer service support and a helpdesk for quick responses, offering clients added peace of mind.
SCS Group is a cleaning company built on a culture of innovation. Within a risk-managed environment, we encourage every team member to identify and capture improvement initiatives. By incentivising better ways of working, we develop a better understanding of retail shop cleaning leading to greater efficiency.
Our innovation approach also includes the implementation of the newest cleaning technology, stringent staff selection process and training programs, and better methods for communication. With innovation at the core of our business, clients experience results which far exceed expectations of a standard cleaning company.
Technology supporting retail cleaning services
It’s our priority to provide streamlined, effective communication with our customers. We’re here to provide retail cleaning services, and our solutions answer your unique cleaning challenges. Using the latest technological innovations, our team works alongside you to codesign a scope of work that addresses your challenges and concerns.
Our approach to retail cleaning and service delivery
We understand the demands of retail environments, where cleanliness, presentation and timing directly impact customer experience and brand perception. SCS Group delivers cleaning services supported by structured processes, trained teams and consistent standards across stores, shopping centres and high-traffic retail spaces.
With over 17 years’ experience, we work closely with our clients to codesign tailored cleaning solutions that align with trading hours, peak periods and site requirements. Every client is supported by a dedicated account manager and real-time visibility through our systems, ensuring clear communication, accountability and responsive service delivery.
Ad hoc and periodical commercial cleaning services
In addition to our core commercial cleaning and integrated facilities services, SCS Group delivers a range of ad hoc and periodical services including window cleaning, floor stripping and sealing, deep cleaning, steam cleaning, scrubbing, consumables supply and builders cleans.
Window cleaning
Our windows cleaning services as customizable to meet your specific needs, whether you need a one-time cleaning or regular window cleaning services.
Strip and sealing
Our strip and sealing service goes above and beyond. We use a multi-purpose process that includes stripping away old layers of sealant, cleaning the floor thoroughly, an then applying a fresh layer of sealant.
Impact / deep cleaning
Our deep cleaning services are designed to remove dirt, grime, and other contaminants, leaving your business looking and feeling like new.
Steam cleaning
Steam cleaning services for carpets, upholstery, tile and grout, and other hard surfaces.
Scrubbing
We offer scrubbing services for floors, walls, and other hard surfaces to provide prompt deep cleaning solutions.
Builders cleaning
We understand that construction sites can get messy and cluttered. Our builders cleaning services are designed to remove debris, dust, and other contaminants, leaving your construction site ready for its next phase.
General cleaning
We understand that every business has different cleaning needs. Our General cleaning services are designed to keep your business clean and is tailored to your specific requirements.
Consumable cleaning supplies
We offer a wide range of cleaning supplies to meet all your cleaning needs.
Trusted by leading brands for retail cleaning services
Many recognised organisations trust SCS Group to deliver reliable retail cleaning services, supported by consistent standards, experienced teams and responsive service delivery.
Retail cleaning services across Australia and New Zealand
SCS Group delivers Retail cleaning services across major cities in Australia and New Zealand. Select your location to explore our local capabilities and service coverage.
Retail cleaning services capability statement
Download our retail cleaning capability statement to learn more about our services, approach and experience across retail environments.
SCS Group sponsors good causes in Australia
We’ve hit a strike with tenpin bowling Australia
The Tenpin Bowling Australia and its outstanding community programs are proud partners of SCS Group. We think that sports have the ability to strengthen a sense of community, and we hope that this relationship will help us spread that belief throughout the country. It is an honor to sponsor initiatives like Bowl Patrol, which provide inclusive opportunities for all Australians while also introducing the younger generation to the joys of bowling.
SCS Group proudly supports our veterans with Melbourne legacy
We are focused on making a positive impact within the community, and we are proud to support the incredible work that Melbourne Legacy does to honor and support the families of our veterans.
SCS Group creates positive impact with Disability Sport & Recreation in Victoria
SCS Group was able to take part in and sponsor this yearly sporting event, which opened up new avenues for promoting disability sports in Victoria and having a beneficial impact on our community.
Frequently asked questions
Looking for general information about our Commercial Cleaning services? SCS Group is here to help.
How much does office cleaning cost?
Office cleaning costs are highly variable, influenced by factors such as location, the extensive number of square metersneeding attention, and how often you require cleaning. For a precise estimate, we strongly recommend obtaining a cleaning assessment from SCS Group.
How often should an office be cleaned?
An office should be cleaned daily to maintain a healthy and productive work environment. Regular cleaning helps reduce the spread of germs, improve air quality, and create a welcoming atmosphere for employees and clients. Consider professional cleaning services for thorough sanitation and to ensure all areas, including high-touch surfaces, are properly disinfected.
What services are included in office cleaning?
Office cleaning services are highly customisable to meet your specific needs. SCS Group includes general cleaning (dusting, vacuuming, mopping), kitchen and restroom sanitation, and waste removal. We also offer specialised services like deep cleaning, carpet cleaning, window cleaning, and floor scrubbing. Our approach is to create a tailored plan that ensures every area of your office is hygienic, presentable, and well-maintained.
Will the same team clean my office every time?
Yes, SCS Group prioritises assigning a consistent cleaning team to your office. This allows our cleaners to become familiar with your specific requirements and work more efficiently. By building a long-term relationship, we ensure a more thorough and reliable service that meets your expectations every time.
What is the difference between office cleaning and Janitorial Services?
While the terms are often used interchangeably, “janitorial services” typically refer to the daily, routine maintenance tasks that keep a building clean and well-maintained. This includes duties like emptying trash bins, restocking restrooms, and cleaning common areas. “Office cleaning” is a broader term that can include these daily tasks, but also often encompasses more detailed or less frequent services. SCS Group’s integrated approach combines the best of both, providing day-to-day janitorial services to maintain a consistent level of cleanliness, along with periodic, in-depth cleaning services.
What is the fastest way to clean an office building?
The fastest way to clean an office building is to implement a systematic approach, starting with decluttering and organising spaces. SCS Group achieve this by using a dedicated team of professional cleaners who can work simultaneously in different areas, using high-quality cleaning equipment and eco-friendly products. Prioritise high-traffic areas and ensure regular maintenance to keep the office consistently clean and efficient.
Is commercial cleaning the same as office cleaning?
No, commercial cleaning and office cleaning are not the same. Commercial cleaning encompasses a broader range of services and can include cleaning for various types of businesses such as retail stores, warehouses, and medical facilities. Office cleaning is a subset of commercial cleaning, specifically focused on maintaining cleanliness in office environments.
How do commercial cleaning companies generally structure their account management to support client relationships?
Commercial cleaning companies often assign a dedicated point of contact to each client to ensure clear communication and efficient issue resolution. This account manager typically is the primary contact for all inquiries and will conduct regular site visits. At SCS Group in Australia, all client sites, regardless of size, are allocated a dedicated Customer Service Manager as their primary point of contact. This manager is your 24/7 go-to person for any and all queries and will visit your site at a mutually agreed-upon frequency.
How do commercial cleaners report monthly on their services?
Cleaning companies often provide reports tailored to client needs, sometimes online. SCS Group offers customisable monthly reporting, including weekly informal checks and detailed monthly audits, available live in your client portal.
What training and support is typically provided to cleaners at commercial cleaning companies?
Cleaning companies usually give their workers basic training on how to do the job and what’s expected. At SCS Group, all our staff go through a mandatory training course where they have to show they can do the cleaning tasks and also understand the rules in writing.
Retail cleaning client testimonials
Hear what our clients say about our retail cleaning services.
Request a retail cleaning proposal
Complete the form below and our team will prepare a tailored cleaning proposal based on your site, requirements and service scope.