Frequently Asked Questions

Clients often bundle services with commercial cleaning for efficiency and one contact. Common add-ons are waste, grounds, pests, hygiene, and maintenance. SCS Group in Australia offers this, with many clients combining our cleaning with waste management, gardening, pest control and general maintenance.

Effective communication is key for cleaning companies, often involving regular updates and clear task assignments. SCS Group prioritizes communication via quarterly business briefings, weekly toolbox talks, site training, safety alerts, and duty schedules.

Effective cleaning planning involves schedules outlining task timing and quality checks, developed with the client. SCS Group uses a chart created with your team that shows when tasks are executed, checked, and completed.

There are generally three main ways commercial cleaning companies organise their cleaning staff: direct employment, a combination of employed and contracted staff, and fully contracted teams. The choice between these often comes down to factors such as the complexity of the cleaning tasks, the required level of security, and the scheduling needs of the client. SCS Group offers a comprehensive approach, utilising directly employed, hybrid, and contracted teams. This flexibility enables us to align our staffing strategy with each client's specific needs, ensuring optimal coverage for their required shift times and service durations.

Yes, commercial cleaning companies often hold quality certifications. SCS Group, for example, is triple ISO certified, demonstrating their commitment to high standards in quality management (ISO 9001), environmental responsibility (ISO 14001), and occupational health and safety (ISO 45001). This ensures clients receive reliable, environmentally conscious, and safe cleaning services.

The cost of commercial cleaning in Australia varies depending on factors such as the size of the premises, the type of cleaning required, and the frequency of service. For a more accurate quote, it's best to contact SCS Group for a customised estimate.

Cleaning generally refers to the routine tasks of tidying up and maintaining cleanliness in a home or small office, such as dusting, vacuuming, and mopping. Commercial cleaning, on the other hand, involves more specialised services tailored for larger spaces like offices, retail stores, and industrial sites, often requiring advanced equipment and techniques to handle high-traffic areas and specific industry standards.

Commercial cleaning typically covers a wide range of services designed to maintain cleanliness and hygiene in business environments. This includes general office cleaning, carpet and floor care, window cleaning, restroom sanitation, and waste removal. Specialised services such as deep cleaning, upholstery cleaning, and disinfection may also be included, depending on the needs of the business. By ensuring a clean and healthy workspace, commercial cleaning services help improve employee productivity and create a positive impression for clients and visitors.

Commercial cleaning involves services tailored for businesses and large-scale facilities, focusing on maintaining cleanliness in offices, retail spaces, and industrial environments. It often requires specialised equipment and techniques to handle high-traffic areas and specific industry standards. In contrast, domestic cleaning is designed for residential properties, addressing everyday household cleaning tasks such as dusting, vacuuming, and sanitising personal living spaces. The primary difference lies in the scale, scope, and specific requirements of the cleaning tasks.

Commercial cleaning companies often assign a dedicated point of contact to each client to ensure clear communication and efficient issue resolution. This account manager typically is the primary contact for all inquiries and will conduct regular site visits. At SCS Group in Australia, all client sites, regardless of size, are allocated a dedicated Customer Service Manager as their primary point of contact. This manager is your 24/7 go-to person for any and all queries and will visit your site at a mutually agreed-upon frequency.

Cleaning companies often provide reports tailored to client needs, sometimes online. SCS Group offers customisable monthly reporting, including weekly informal checks and detailed monthly audits, available live in your client portal.

Cleaning companies usually give their workers basic training on how to do the job and what's expected. At SCS Group, all our staff go through a mandatory training course where they have to show they can do the cleaning tasks and also understand the rules in writing.